Hours of Operation
Our current office hours are Mondays to Fridays, 9 AM to midnight (EST). We have limited support on Saturdays and Sundays, but do our best to respond to all inquires as soon as possible.
Please note that our pricing calculator offers an initial deposit estimate only. In some cases, additional payment may be required to complete your order (for example, if your project has unusual spacing, is an advanced level, if you are requesting completion of a timed online assessment, etc.). Sales tax is also currently not automatically included by our calculator, and is manually applied as an additional charge after the initial deposit has been received. Our sales team will reach out to you if needed to discuss any additional payment requirements.
Orders that are placed with a turnaround time of fewer than twenty-four (24) hours are considered to be rush orders, and rush orders due the same day that they are placed are referred to as day-of rushes. Please note that Masters Essay only accepts rush orders from Monday-Thursday, and that day-of rushes must be placed no later than 1 PM (EST). Rush requests placed after 1 PM require a 24-hour deadline deferral. In other words, a rush order placed at 3 PM on Monday will not be completed in fewer than 24 hours (that is, earlier than 3 PM on Tuesday). Rushes are subject to writer availability; if an order cannot be assigned, you will be issued a refund. Rush orders are not accepted from Friday-Sunday.
Revisions that are requested based on a fault of the writer or Masters Essay will be completed at no additional charge provided that the revision request is received within 10 days. Revisions that are the result of missing information in the original instructions will be completed for an additional charge. Revisions that are based on feedback from your instructor will be processed as a new order. Revisions that require the writer to change the style that the paper is written in, though it follows the instructions, can be completed for an additional charge.
Masters Essay delivers custom research and writing services to our clients. The products we provide are intended for study purposes and limited use only. Masters Essay does not provide consent to clients to copy or reproduce any of our products (partially or entirely) without first providing proper reference. Masters Essay shall not be responsible to third parties for the unauthorized use of our products.